Session Set Up

Service Improvement Prioritisation

Compare potential improvements and identify which changes could most improve service quality and user experience. Useful for operational improvement, customer experience, and organisational development.

Items To Rank
Criteria
01
(Weighting 20%)
02
(Weighting 20%)
03
(Weighting 20%)
04
(Weighting 20%)
05
(Weighting 20%)
Completion Message
Completion Message

Add a message (e.g., thank you, next steps) to appear at the top of the respondent results page.

Session Settings
Advanced Settings

Closing date, notifications, weighting, comments on comparisons, skip comparisons, ties.

Respondent Data

Requested from respondents in order to manage sessions and segment data. Note: Not recommended for live sessions.

Change Section Weighting

By default all criteria are weighted equally. Turn this on to assign different importance to each criterion.

Customer Impact %
Ease of Implementation %
Cost Effectiveness %
Strategic Importance %
Urgency %
Total: 100% Weights must add up to 100%
Enable Skip Comparison

Only enable when respondents really might not have enough knowledge to judge. Note: To ensure clean data in the results, skipping a comparison is NOT the same as a tie/ draw.

Enable Ties (Only Possible When Skip Option Is Also Enabled)

Allow participants to rank two items as equal. When enabled, scoring switches to 3-1-0 (Win-Tie-Loss).

Enable Comments On Comparisons

Enabling comments on each comparison is only recommended for a short list of items or when really required. If you need additional qualitative feedback, it is generally recommended to use end-of-section or end of ranking questions.